FREQUENTLY ASKED QUESTIONS
COVID FAQ
*We follow whatever guidelines are in place from state and local government*
What if things change before my birthday party?
We can't predict what rules the state or local government will have in place then. As of today, we are assuming things will be the same. If things change for building capacity or masks or anything else, we will adapt. We will call you to discuss, since we will have to abide by whatever the latest rules are at the time.
Can I get a refund if we don't show up or cancel the day of?
No. Sorry but that is not enough notice for our staff and not enough time to book someone else in that time slot. Refunds are only granted if you cancel at least 14 days PRIOR to the event.
What If we don't feel good before the party?
Please do not come if you feel sick. We will try to reschedule your party but can't guarantee we have any openings. Please call as far in advance as you can so we can open that slot up for another group. You will not get a refund if it is not rescheduled.
What if no one shows up to my party?
You would already have picked a party package when you reserved. You pay for the party regardless. If you booked the All Inclusive, you are paying for up to 20 kids so you will pay the whole amount. If you got the Basic Party, we can adjust from the Large Basic to the Small Basic for pricing.What if i want a refund for my birthday party?
Refunds are only granted for birthdays if you cancel at least 14 days PRIOR to the event.
Do we have to wear masks?It is up to each individual group if they prefer to wear masks or not. We do not require them.
What if there are capacity restrictions at Noah’s World?
The capacity should only be slightly affected with the pricing we have in place now. The All Inclusive and Large Basic parties includes 20 kids, so that might have to be lowered or the adult count lowered but the Small Basic should not. Private Play and Public Play should not be affected. It will depend on what the rules for capacity are. We will have to abide by whatever the latest rules are at the time.Do you have to be vaccinated to come?
At this time no, that is not a requirement from the state.
Have you had any Covid shut downs?
No. We have not had to shut down for any Covid exposure. We have hand sanitizer and sinks available to clean hands. We are all appointment based and clean the building thoroughly in between each appointment. Staff does not come in if they feel even slightly ill just in case. We ask that customers do the same.
Do you require temps be taken at the door?
At this time no, but we did several months ago. We will have to abide by whatever the latest rules are at the time.
How do you keep track in case you need to do contact tracing?
We have not had to do any contract tracing. For birthday parties we write down everyone's names as they walk through the door, so we know who is there. We do not get your contact info as we assume the birthday family will have contact information for all their attendees. For Public Play, reservations are required so we already have a list and can add/delete as needed. For Private Play we just make sure we have your information as you pay.
*What Happened To The Ball Pit?
The ball pit was gone for many months due to the cleaning regime it requires. We brought it back July 2022!
*Do You Have Hand Sanitizer?
Yes, we have several hand sanitizer stations throughout the play space. There are also 2 sinks to wash with soap and water. Using one or the other us required before you can play.
*What Is The Status Of My Membership?
Memberships are back! Please inquire for pricing
*What Is Your Cleaning Regimen?
We routinely clean our facility throughout the day and every evening when we close. We Clorox and Lysol the toys, wipe down the tables, vacuum, clean the bathrooms etc. We do pride ourselves on keeping the space clean! We recently invested in a commercial cleaning machine called the Clorox Total 360 Electrostatic Sprayer. This machine combines the disinfecting power of Clorox cleaning agents with electrostatic spraying technology making virtually any surface in your facility able to be disinfected. This machine emits an electrostatically charged mist, that immediately clings to any surface it is aimed at. This greatly reduces the amount of airborne chemical, and ensures that whatever surface is sprayed, is completely disinfected.
The Clorox Total 360 disinfecting cleaning agent is NOT a bleach, so it is safe on colored materials and fabric and is EPA registered to kill 19 illness-causing organisms in 2 minutes or less. This one-step, “no-wipe” disinfectant is safe to spray on virtually any surface.
We will be cleaning in between each time slot during the day. Further information on the Clorox Total 360 can be found on this website-
https://www.cloroxpro.com/products/clorox/total-360/
*What Are Your Membership Options?
We have monthly plans for single children and families. This allows you unlimited visits during Open Play and some plans give a discount for classes and/or parties.
*Can I Use My Playtime Fund Pass?
Yes, you can use them to cover the entrance fee for your child. Playtime Fund Passes are good for up to 2 visits per month.
*Do We Have To Wear Socks?
Yes, everyone playing in Noah's World should have on socks. We will make exceptions for those who need to wear special support shoes or those who are unsteady. We prefer adults wear socks but will allow them to wear shoe covers. Socks are also for sale for $1 if you forget. If you prefer you can bring in clean slippers to wear.
*What If I Forget Socks?
We have a limited number of socks for sale for $1.00.
*Will There Be Snacks Or Drinks Available To Purchase?
Yes, we have a limited variety of snacks and water and juice boxes for purchase.
*Can We Bring Food In?
Yes, you can bring in PEANUT FREE food items or get food delivered from a local restaurant.
*Does My Infant Have To Pay?
Infants under 1 are allowed in free with a paying sibling. If you only bring an infant, it would be $15.
*What Is The Appropriate Age Group To Play At Noah’s World?
You must be under 10 years old to play.
*Can We Book Noah’s World For A School Field Trip?
Yes. We have many schools, day cares, preschools and Head Starts renting out the space for their use. Prices are $12 a child, and we don’t charge the chaperones. We can either book them during Open Play or if it is a large group they can have the place to themselves. Please call us at 432-7529 for availability.
*What Classes And Special Events Do You Offer?
We have a variety of classes for ages 0-10, usually in 6 week blocks. We post the schedules on our facebook page as well as our website. We also have outside people who use our location to hold their classes. Most of our classes are sold out pretty quickly. The schedule is always changing so be on the lookout.
*What Is Parents Night Out?
PNO is a monthly program used a fundraiser for our Playtime Fund. It is a drop off program, usually on a Saturday night from 5:3--7:30pm.The kids have free play and parents have a few hours to themselves. We try to get every month volunteer staffed. We can make more money if we are not paying our staff, and the admission fees go to The Playtime Fund. The owner Sheila works the event with approximately 4-5 volunteers who monitor and play with the children. This event sells out each month and usually has a waiting list. We have had a wide variety of volunteers in the past like the Oneonta Police Department, Pindars Corners Fire Department, Oneonta Roller Derby team and Hartwick and SUCO sports teams, fraternities and sororities.
If your office, group, team or organization is interested in volunteering, please let us know! We’d love to have you!
*How Often Do You Clean The Ball Pit? How Do You Do It?
We clean ALL the balls in the ball pits about every 7-14 days depending on usage. We have a huge machine that vacuums up the all balls, cleans them and ejects them out the other side. The process takes about 3 hours to complete. There is a video of it in use on our facebook page. https://www.facebook.com/watch/?v=548888078789867
*I Teach A Private Class And Want To Use Your Space.
We have several outside agencies and professionals who use our space for their programs. Please talk to Sheila the owner (call 432-7529) to discuss if it’s beneficial to both of us to use our space.
*Can You Buy Day Passes In Bulk? (Program Suspended for now)
Yes. We offer a Play Pass, which is a punch card for 5 visits for $55.00. You can use multiple punches in one visit. This lowers the day price. One punch = one child’s visit plus one parent. Additional parents are $3.00. We can keep these cards at the desk for your convenience or you can carry it.
*Can I Use My Play Pass 5 Play Punch Card? (Program suspended for now)
Yes, each of the 5 passes will be equivalent to a $12 value and can be used towards your total owed. For example, if are joining friends who have reserved a spot and you have only one child then we would mark one of the passes and you would still need to pay the remaining $3 entry fee.
Private Play Spots (we were doing this during COVID- program suspended for now)
*What Rules & Regulations are there for Private Play? (program suspended for now- We are back to Open Play)
The space is sanitized in between appointments. Ten minutes before it is the end of your session, staff will turn the lights on and off so everyone is better prepared for a seamless exit, so we can start the process of sanitizing the space.
*Can You Sign Up for More Than One Private Play in a row?
Yes, you can sign up for two slots back to back but you will be required to pay the same amount for both sessions being reserved.
*Do We Have To Wear Masks During Private Play?
No. You will know all the people you are inviting to play with you, so they are not required unless you want to wear one.
*What If We Forget Our Mask for Open Play?
We have a limited number of disposable masks for sale for $1.00. We do not require them at this time though.
*How Can I Reserve A Private Play Session? (Program suspended for now) Open Play is the only option as of 7/1/2022.
Please use our website www.noahsworld.net to reserve. This has a live view of what Private slots are available and allows you to pay the deposit required for Private Play. A Minimum of 2 children must be paid for at arrival. You will pay the balance when you arrive which will depend on how many children and adults total are in attendance from different families. It is a 2 hour time slot. You have up to 24 hours before your reservation to cancel or reschedule, otherwise the deposit will not be refunded. It does not matter if you stay the whole time or just part of the time, you pay for 2 hours.
*What If I Am Late To My Private Appointment?
If you are more than 15 minutes late and we have not heard from you, we will close.
*How Many People Will Be At My Private Play? (Program suspended for now)
The only people at Private Play are the ones you have invited to come with you as your playmates. It can be just your family or you can invite your friends and relatives. Invite people you will feel safe playing with.
*Can We Have A Birthday Party Or Other Celebration During Our Private Play Time Slot?
No. You must book a birthday party package.